JD Power results for 3 years ownership

JetBlack330i · 07-29-2005, 09:10 AM

Discuss amongst yourselves...

Lexus - 139 PP100
Porsche - 149 PP100
Lincoln - 151 PP100
Buick - 163 PP100
Cadillac - 175 PP100
Infiniti - 178 PP100
Toyota - 194 PP100
Mercury - 195 PP100
Honda - 201 PP100
Acura - 203 PP100
BMW - 225 PP100
Ford - 231 PP100
Chevrolet - 232 PP100
Chrysler - 235 PP100
Industry Average: 237 PP100
Saturn - 240 PP100
Oldsmobile - 242 PP100
GMC - 245 PP100
Pontiac - 245 PP100
Mazda - 252 PP100
Hyundai - 260 PP100
Subaru - 260 PP100
Volvo - 268 PP100
Jaguar - 268 PP100
Dodge - 273 PP100
Nissan - 275 PP100
Mitsubishi - 278 PP100
Mercedes-Benz - 283 PP100
Saab - 286 PP100
Jeep - 289 PP100
Suzuki - 292 PP100
Audi - 312 PP100
Daewoo - 318 PP100
Isuzu - 331 PP100
Volkswagen - 335 PP100
Mini - 383 PP100
Land Rover - 395 PP100
Kia - 397 PP100

Source: J.D. Power and Associates

ff · 07-29-2005, 09:11 AM

How is Kia even still in business?

Jason C · 07-29-2005, 09:14 AM

Sucks to be a tech for VWAG.

Stuck perpetually in warranty hell, replacing coil packs and power window components.

blee · 07-29-2005, 09:47 AM

I'm always interested to see that GM's various marques end up spread all over the place. Some cars even come off of the same assembly line. Anyway, my impressions: not much has changed. Lexus still on top. Buick, Caddy doing relatively well. Hyundai makes good cars, but they don't hold up as well as their competitors yet. Kia makes money because they are inexpensive, and that's about it.

Has it been three years yet since Daewoo's introduction and subsequent withdrawal? I would think they'd be very high on this list. Somewhere around zero problems per 100 cars.

blee · 07-29-2005, 09:49 AM

Oop, saw them on the list. 318/100, actually not too bad. But where are they reporting all of these problems?

*clyde* · 07-29-2005, 10:36 AM

Quote:

Originally Posted by blee

Oop, saw them on the list. 318/100, actually not too bad. But where are they reporting all of these problems?

To the Kia dealers?

ZBB · 07-29-2005, 10:55 AM

Hmmm -- Mini is at 383...

That would suggest we should have had 3-4 issues. Let me count ours:

1) Mysterious Electronic Gremlin #1 (its still built in Britain!). On day 1, not repeatable and has re-occurred since then. The radio was working, but buttons not controlling it, yet the steering wheel buttons did work. Lsted for ~45 minutes, even after rebooting the car several times. Started working again as soon as we were at the dealer and they got in it to take it into the shop.

2) Mysterious Electronic Gremlin #2. Car was about 3-4 months old when it mysteriously shut down while accelerating from a stop light -- my wife was driving and I wasn't with her, but the car just stopped running -- engine shut off, and nothing electical working (dash, lights, turn signals). She threw the clutch in, and pulled ofer to the side. She turned the ignition off, and it started right back up on her first try. All OBC settings had been reset to 0 and all radio station presets lost. This has not re-ocurred since then.

3) Vanishing chrome tailpipe parts. Probably a loose screw, but we lost one of the chrome tips when the car was 3-4 months old. Replaced under warranty

4) Seatback tilt mechanism broken. Replaced with redesigned part under warranty

5) Cold Start issue -- would stall after first start, OK after second. Engine software update fixed it, but it took us a couple dealer visits to get it installed -- the software was avail, but back in '02 the dealers were slow to receive the MINI-specific MODIC update, so there was no way to put it into the car for about 6 weeks.

6) Leaking coolant -- this has occurred twice. The plastic coolant tank would develop a leak and you'd have to top up the coolant almost every day until repaired. Fixed under warranty.

So if you ignore the 2 electronic gremlins, we're just about what you'd expect from that survey...

Edit - forgot to mention -- our Mini is 3 years and 2 weeks old -- so good timing!

Edit 2 - JST's A/C issue reminded me that we also have had issues with the MINI holding the refrigerant. I partly blame this on the dealer in Atlanta (Global Imports does not treat their MINI customers very well) -- they said they checked and couldn't find the leak, but I think they just topped it off without checking. Happened again this spring -- North Scottsdale MINI found the leak and so far no problems.

ff · 07-29-2005, 11:01 AM

If memory serves, I had something like 4 problems with mine last summer too, right off the showroom floor.

Roadstergal · 07-29-2005, 12:21 PM

I still have to wonder if pickiness of target audience is an issue.

Rob · 07-29-2005, 12:53 PM

3 - 5 are U.S. car companies and the nobody comments on it except Blee, who calls that "doing relatively well" for two of those manufacturers.

I think that's huge compared to the type of quality control they had when they earned their "junk" reputation.

rgal, do you think a chevy owner is more picky than a cadillac driver? Toyota more picky than Lexus? Just curious.

07-29-2005, 10:55 AM	#7
ZBB Relic Join Date: Oct 2003 Carmudgeonly Ride: A very fast golf cart Location: The Valley of the Sun Posts: 12,821	Hmmm -- Mini is at 383... That would suggest we should have had 3-4 issues. Let me count ours: 1) Mysterious Electronic Gremlin #1 (its still built in Britain!). On day 1, not repeatable and has re-occurred since then. The radio was working, but buttons not controlling it, yet the steering wheel buttons did work. Lsted for ~45 minutes, even after rebooting the car several times. Started working again as soon as we were at the dealer and they got in it to take it into the shop. 2) Mysterious Electronic Gremlin #2. Car was about 3-4 months old when it mysteriously shut down while accelerating from a stop light -- my wife was driving and I wasn't with her, but the car just stopped running -- engine shut off, and nothing electical working (dash, lights, turn signals). She threw the clutch in, and pulled ofer to the side. She turned the ignition off, and it started right back up on her first try. All OBC settings had been reset to 0 and all radio station presets lost. This has not re-ocurred since then. 3) Vanishing chrome tailpipe parts. Probably a loose screw, but we lost one of the chrome tips when the car was 3-4 months old. Replaced under warranty 4) Seatback tilt mechanism broken. Replaced with redesigned part under warranty 5) Cold Start issue -- would stall after first start, OK after second. Engine software update fixed it, but it took us a couple dealer visits to get it installed -- the software was avail, but back in '02 the dealers were slow to receive the MINI-specific MODIC update, so there was no way to put it into the car for about 6 weeks. 6) Leaking coolant -- this has occurred twice. The plastic coolant tank would develop a leak and you'd have to top up the coolant almost every day until repaired. Fixed under warranty. So if you ignore the 2 electronic gremlins, we're just about what you'd expect from that survey... Edit - forgot to mention -- our Mini is 3 years and 2 weeks old -- so good timing! Edit 2 - JST's A/C issue reminded me that we also have had issues with the MINI holding the refrigerant. I partly blame this on the dealer in Atlanta (Global Imports does not treat their MINI customers very well) -- they said they checked and couldn't find the leak, but I think they just topped it off without checking. Happened again this spring -- North Scottsdale MINI found the leak and so far no problems. __________________ ZBB

07-29-2005, 12:21 PM	#9
Roadstergal Butting in. Join Date: Oct 2003 Location: San Mateo, CA Posts: 4,553	I still have to wonder if pickiness of target audience is an issue. __________________ The question is not whether I've treated you rudely, but whether you've ever heard me treat anyone else better. -H. Higgins

07-29-2005, 09:10 AM	#1
JetBlack330i Jaded Join Date: Oct 2003 Location: Austin, TX Posts: 647	JD Power results for 3 years ownership Discuss amongst yourselves... Lexus - 139 PP100 Porsche - 149 PP100 Lincoln - 151 PP100 Buick - 163 PP100 Cadillac - 175 PP100 Infiniti - 178 PP100 Toyota - 194 PP100 Mercury - 195 PP100 Honda - 201 PP100 Acura - 203 PP100 BMW - 225 PP100 Ford - 231 PP100 Chevrolet - 232 PP100 Chrysler - 235 PP100 Industry Average: 237 PP100 Saturn - 240 PP100 Oldsmobile - 242 PP100 GMC - 245 PP100 Pontiac - 245 PP100 Mazda - 252 PP100 Hyundai - 260 PP100 Subaru - 260 PP100 Volvo - 268 PP100 Jaguar - 268 PP100 Dodge - 273 PP100 Nissan - 275 PP100 Mitsubishi - 278 PP100 Mercedes-Benz - 283 PP100 Saab - 286 PP100 Jeep - 289 PP100 Suzuki - 292 PP100 Audi - 312 PP100 Daewoo - 318 PP100 Isuzu - 331 PP100 Volkswagen - 335 PP100 Mini - 383 PP100 Land Rover - 395 PP100 Kia - 397 PP100 Source: J.D. Power and Associates __________________ SP, black leather, xenon, myrtle Window tint (35% front, 30% rears) Custom Raised clutch stop (DIY) Custom Badge (good for 5 HP) Custom Homelink (DIY) 225/45/17 and 255/40/17 Pilot Sport (non-square)

07-29-2005, 09:11 AM	#2
ff . Join Date: Mar 2004 Posts: 13,514	How is Kia even still in business?

07-29-2005, 09:14 AM	#3
Jason C Carmudgeon Join Date: Jul 2004 Carmudgeonly Ride: Invalid Carriage Location: Bay Area, CA Posts: 1,932	Sucks to be a tech for VWAG. Stuck perpetually in warranty hell, replacing coil packs and power window components.

07-29-2005, 09:47 AM	#4
blee Doctor Mudgeon Join Date: Oct 2003 Posts: 6,433	I'm always interested to see that GM's various marques end up spread all over the place. Some cars even come off of the same assembly line. Anyway, my impressions: not much has changed. Lexus still on top. Buick, Caddy doing relatively well. Hyundai makes good cars, but they don't hold up as well as their competitors yet. Kia makes money because they are inexpensive, and that's about it. Has it been three years yet since Daewoo's introduction and subsequent withdrawal? I would think they'd be very high on this list. Somewhere around zero problems per 100 cars.

07-29-2005, 09:49 AM	#5
blee Doctor Mudgeon Join Date: Oct 2003 Posts: 6,433	Oop, saw them on the list. 318/100, actually not too bad. But where are they reporting all of these problems?

07-29-2005, 11:01 AM	#8
ff . Join Date: Mar 2004 Posts: 13,514	If memory serves, I had something like 4 problems with mine last summer too, right off the showroom floor.

07-29-2005, 12:53 PM	#10
Rob The user formerly known as rwg Join Date: Oct 2003 Carmudgeonly Ride: Z4 Location: Vegas baby! Posts: 8,261	3 - 5 are U.S. car companies and the nobody comments on it except Blee, who calls that "doing relatively well" for two of those manufacturers. I think that's huge compared to the type of quality control they had when they earned their "junk" reputation. rgal, do you think a chevy owner is more picky than a cadillac driver? Toyota more picky than Lexus? Just curious.