Plaz' 1M - Page 6

Terri Kennedy · 06-15-2011, 02:29 AM

Quote:

Originally Posted by SARAFIL

While BMWNA typically doesn't get involved in this stuff, I'd bet that a short-but-convincing letter to Jim O'Donnell (Prez of BMWNA) and Russ Lucas (VP of Eastern Region, basically responsible for all dealers in Northeast) explaining your dealer's shitty business practices would at least generate a "why the hell are you f*cking with this guy?" phone call to the Dealer Principal and show him that you're serious. Oh, and then send your story and letter off to Jalopnik too... and post it on bimmerpost, bimmerfest, etc.

Plaz, you're somewhere in the NYC vicinity these days, right? [I must be getting senile - I can't keep track of people's moves.]

June 24th is the NJBMWCCA annual get-together (link) at BMWNA HQ with most of the top BMWNA people. You could probably get a hold of a number of honchos there. Failing that, you could always ask "Why do you let dealers screw loyal customers?" in the open Q&A in the auditorium.

Years ago, I handed Tom Purves a letter I'd written as an open letter to BMW complaining about their poor build quality and the "let the customer find the problems" philosophy. It didn't have the desired effect, but they did make life at my dealer a living hell, until I gave the dealer a letter to forward to BMWNA saying it wasn't the dealer's fault, but the Regensburg factory's fault.

*Plaz* · 06-15-2011, 07:00 AM

Thanks for the sympathy and suggestions.

zach · 06-15-2011, 07:41 AM

Plaz,

That sucks. If they don't reverse this I think you should definitely take Fil's advice and get in touch with the bosses at BMWNA. BMW should be coddling the enthusiasts that buy the M cars, not alienating them.

FC · 06-15-2011, 07:47 AM

Quote:

Originally Posted by zcasavant

Plaz,

That sucks. If they don't reverse this I think you should definitely take Fil's advice and get in touch with the bosses at BMWNA. BMW should be coddling the enthusiasts that buy the M cars, not alienating them.

Werd.

Best of luck man. Maybe it's the Latin in me, but I'd unleash my wrath upon them.

JST · 06-15-2011, 08:15 AM

I would do whatever Sarafil says, for obvious reasons.

bren · 06-15-2011, 09:03 AM

Quote:

Originally Posted by JST

I would do whatever Sarafil says, for obvious reasons.

Yeah, and I like that NJ CCA idea too.

Oh, and don't forget Consumerist.com for the public shaming.

Pinecone · 06-15-2011, 09:17 AM

I don't know if BMW NA reads this forum, but I know they used to read BimmerFest.

My financial advisor bought a 1 year old, off lease 5 series after hearing how much we liked our BMW. Total lemon (surprise, 1 year off lease?????). The dealer just kept working on it.

I posted on BF about the issue, pointing out, that the LAST person you want to leave with a bad taste was a financial advisor. "Oh, so you are taking out moeny to buy A BMW, I had one once, and it was a total lemon, I now have a Mercedes/Audi/... and it is WONDERFUL."

Less than 10 days later, BMW NA got in touch with him and offered to buy back his lemon at full purchase price and to sell a brand new 5 series for the same price.

Terri Kennedy · 06-15-2011, 11:16 AM

Quote:

Originally Posted by Pinecone

My financial advisor bought a 1 year old, off lease 5 series after hearing how much we liked our BMW. Total lemon (surprise, 1 year off lease?????). The dealer just kept working on it.

I posted on BF about the issue, pointing out, that the LAST person you want to leave with a bad taste was a financial advisor. "Oh, so you are taking out moeny to buy A BMW, I had one once, and it was a total lemon, I now have a Mercedes/Audi/... and it is WONDERFUL."

My lawyer had a Nikasil 5er back in the day, and he had to sue BMW to get them to take it back.

kognito · 06-15-2011, 12:06 PM

Quote:

Originally Posted by equ

That is awful, but I disagree with the public shaming... Not really worth it and it will be google attached to your name forever. Perhaps worth it to mention as a last threat.

Your real card in the hand is BMWNA. If there is a paper/e-trail, you ordered in time, deposited etc, you are a CCA member etc... You just cannot be screwed like this.

Good point! plus doesn't the NJ Chapter visit to BMWNA happen around this time of year?? Check their website. At least the BMWNA doors are wide open this day. EDIT: DID NOT SEE TERRY'S POST FIRST

Why not start the mud slinging here?? what dealer is screwing you??

ff · 06-15-2011, 05:20 PM

Sorry to hear this, Plaz. How frustrating, and disgusting. Unfortunately, businessmen are businessmen, and cannot be trusted.

Hopefully you can connect with the right people, here, and resolve the situation.

06-15-2011, 07:00 AM	#52
Plaz ••••••• Join Date: Oct 2003 Carmudgeonly Ride: '11 1M Location: Churzee Posts: 17,741	Thanks for the sympathy and suggestions. __________________ 2011 1M

06-15-2011, 09:17 AM	#57
Pinecone Carmudgeon Join Date: Dec 2004 Location: Maryland Posts: 2,717	I don't know if BMW NA reads this forum, but I know they used to read BimmerFest. My financial advisor bought a 1 year old, off lease 5 series after hearing how much we liked our BMW. Total lemon (surprise, 1 year off lease?????). The dealer just kept working on it. I posted on BF about the issue, pointing out, that the LAST person you want to leave with a bad taste was a financial advisor. "Oh, so you are taking out moeny to buy A BMW, I had one once, and it was a total lemon, I now have a Mercedes/Audi/... and it is WONDERFUL." Less than 10 days later, BMW NA got in touch with him and offered to buy back his lemon at full purchase price and to sell a brand new 5 series for the same price. __________________ Terry Carraway 2002 Topaz E46 M3 2000 Dakar M Roadster 1995 Alpine E36 M3 LTW 1990 Red/White Spec Racer

06-15-2011, 07:41 AM	#53
zach swinging for the fences Join Date: Oct 2003 Carmudgeonly Ride: 987, X7 M60i, e36 M3 Location: Boston, MA Posts: 5,037	Plaz, That sucks. If they don't reverse this I think you should definitely take Fil's advice and get in touch with the bosses at BMWNA. BMW should be coddling the enthusiasts that buy the M cars, not alienating them.

06-15-2011, 08:15 AM	#55
JST 195 Join Date: Oct 2003 Posts: 24,611	I would do whatever Sarafil says, for obvious reasons.

06-15-2011, 05:20 PM	#60
ff . Join Date: Mar 2004 Posts: 13,514	Sorry to hear this, Plaz. How frustrating, and disgusting. Unfortunately, businessmen are businessmen, and cannot be trusted. Hopefully you can connect with the right people, here, and resolve the situation.