Quote:
Originally Posted by clyde
So?
Was I going to buy that car? No. Was I ever going to buy another BMW? I don't know, but, this this customer experience they just purposefully created for me—needlessly establishing a barrier between themselves, their products and me—has driven yet another wedge between themselves and me and further reduced the chances that I'd buy another BMW.
And what for? To get my zip code? Seriously, WTF?! Whoever was involved in the decision to make their website work that way should be out on their ass.
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We can ask our friend Sarafil about that. I think that’s a Sonic dealership.