[SARAFIL]

I think on surveys like this some of it is explained by the types of buyers. The brands w/ more enthusiastic customers score lower because those buyers are the ones more likely to be OCD, read all the issues on the forums, bring the car in for every issue. On the other end, brands that are a little more of an “appliance” with customers that just don’t care as much.

Of course some of it is true quality or also reflective of complexity of the cars and some just having more things that can go wrong.