Quote:
Originally Posted by Alan
This really sounds like mental torture... can’t you just call them on the phone ?
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Quote:
Originally Posted by clyde
It was already 9:00 EDT, which is when their customer service phone line closes for the night
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"mental torture" are not words I would use.
Mostly, it's kicking myself for not acting earlier when I knew I should have.
Quote:
Originally Posted by Josh (PA)
I just texted him and asked. I'll post what I hear.
Edit: "Got an email this morning basically saying offer retracted and transaction cancelled" - "Do to everythign going on we don't feel we can make a fair offer on any vehichle"
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I got the same or a similar email this morning, too. The relevant portion:
Quote:
Originally Posted by Carvana
At this time, it is in the best interest of our customers that we temporarily pause buying any vehicles, unless it's a trade-in as part of a purchase on the site.
As a result of the above, we regret to inform you that we won't be able to approve your documents at this time.
We plan to review this decision again in the coming weeks and hope we'll be able to buy your used car at some point in the near future. But at the present moment, we are unable to make offers that we believe are fair while delivering a great customer experience along the way.
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