Quote:
Originally Posted by JST
No. What I said was “ So, just in case you thought the legacy automakers could do everything that Tesla can...no.”
In a world where manufacturers are moving away from the legacy model of only interacting with their customers through franchised dealers, Tesla has the jump. Doesn’t mean they’re a better car company than BMW.
Tesla’s service model has its own points of friction, like the fact that almost everything is app based these days, which means if you have a simple request that doesn’t fit into one of the app buckets (like, do you have a new wheel in stock?), it’s hard af to get someone on the phone to answer the question.
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Ha- yeah that sucks. I had to deal with Bmws online store at one point (can’t remember why) and remember it being a total cluster.
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