Quote:
Originally Posted by SARAFIL
Seems like a new issue every few weeks for Tesla - a lot of growing pains, seems like reality is starting to sink in that effectively building, selling and servicing high volumes requires more than just some big picture visionary thinking. Looks like they shuffled around some senior leaders a few weeks ago but wonder if Musk’s ego will truly let him get out of the way and delegate the operational details to people that truly get it.
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I've been saying since day 1 that there's a reason that the franchise dealer system was created in the first place. It's an annoying and shitty system in a lot of ways, but from the perspective of the OEM it allows them to offload a tremendous amount of logistics, end-user interaction, and financial risk.
I think Tesla will eventually have to bring in retail "partners" to help with this process; they can't do what they are doing long-term, I don't think.
OTOH, Apple has continued to maintain a giant retail operation when nearly all other manufacturers have gone the other way, so maybe there is space to keep doing what Tesla is doing, if they do it right.
As for the delivery process, there's a lot of sturm und drang about it, and I've run into some hiccups in terms of communication internally, but by and large I've been impressed with the process so far.