Takeaway from that article:
Quote:
Originally Posted by Yahoo
Tesla was not included in the study because it didn’t give the organization permission to contact its customers in certain states, J.D. Power told Automotive News.
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Quote:
Originally Posted by Automotive News
Tesla was not a part of the study.
"For certain states J.D. Power needs the manufacturer’s permission to contact their customers," Dave Sargent, vice president of global automotive at J.D. Power, said in an emailed statement. "These states make up approximately 70 percent of Tesla’s sales volume and Tesla does not give J.D. Power approval in these states. (All other automakers do give permission.) Therefore J.D. Power only has responses from states which comprise about 30 percent of Tesla’s sales volume and J.D. Power's current rules preclude the company from reporting publicly on what may be an unrepresentative sample of customers."
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Imagine that.